Why Can’t I Log Into Your System?

It can be frustrating not to be able to log into our system, but don’t worry – here are some explanations and solutions to help resolve this issue:

1. Password Entry Error: One of the most common reasons is an error when entering your password.
   
1. Make sure your keyboard is not in caps lock mode and that you’re entering your information correctly.
   
2. If you’ve forgotten your password, you can send us an email at help@ixila.com or visit our support platform to request a password reset.
   

1. Account Issue: Your account may have been closed, or you may not have the necessary access rights.
   
1. Feel free to send us an email or visit our support platform to clarify the situation.
   

1. Temporary Password Reset: When you sign up on our platform, we send you a login ID, a temporary password, and the login address.
1. The first step is to reset this temporary password by setting up your own password.
   
2. Until you complete this step, you won’t be able to log in, even with the temporary password provided.
   

If you need further assistance, please check our tutorial or contact our support team at help@ixila.com . We hope to see you connected without any issues soon!

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